February 18, 2023

AI vs. Human Decision Making

When will AI replace decision making? DrumCV’s CEO, Carlos Kemeny, joins Rob Dwyer, customer experience expert and host of podcast NextinQueue, to discuss AI vs. human decision making.    

customer support relationship
December 12, 2022

Customer Support-Product: 3 Secrets to Fix the Relationship

Customers suffer when Customer Support and Product/Engineering don’t work well together Disparate objectives are much to blame for the broken relationships between Support and Product/Engineering in high-growth companies. Support teams are focused on fixing customer issues as quickly as possible while trying to keep customers happy. Product and Engineering teams naturally gravitate to new-feature creation […]