customer support relationship
December 12, 2022

Customer Support-Product: 3 Secrets to Fix the Relationship

Customers suffer when Customer Support and Product/Engineering don’t work well together Disparate objectives are much to blame for the broken relationships between Support and Product/Engineering in high-growth companies. Support teams are focused on fixing customer issues as quickly as possible while trying to keep customers happy. Product and Engineering teams naturally gravitate to new-feature creation […]